Research Operations Coordinator
The Research Operations Coordinator plays a key role in supporting the Community Insights Team by managing market research logistics and project coordination. This position is well-suited for those looking to get hands-on experience in market research, project management, and operational excellence.
As an integral junior team member, the coordinator will gain exposure to a wide range of real-world research projects across diverse industries, with opportunities to broaden their skills and take on greater responsibilities over time.
Main Responsibilities
- Responding to and troubleshooting basic respondent inquiries and triage incoming issues
- Recruiting/scheduling for online qualitative interviews/focus groups
- Programming and leading quality assurance checks (QA) for research instruments and deliverables
- Managing respondents and data quality in our research platform
- Supporting account teams in driving logistics and management tied to kicking off new Finch communities when relevant
Required Experience & Skills
- 0-1 years of experience is required, but ideal candidate will come with some history of applied business skills (via internship and/or entry level role)
- Candidates will ideally have experience and interest in Business/Management, Operations, Communications, Project Management, or Market Research.
- Proficiency in Outlook and MS Excel- including data manipulation, formulas, lookups, and formatting.
Required Candidate Attributes
- Organized & attentive to detail, with an eye for catching errors & mistakes
- Strong time management, with the ability to prioritize needs across multiple priorities at once
- Exceptional communication skills, with the ability to write clearly and concisely
- Process-oriented – motivated to create, refine, and follow repeatable systems to support research operations at scale
- Willingness to learn/manage new tools or platforms
- Customer service-oriented, leading with empathy and professionalism when engaging with internal team members and research respondents
Nice-to-Have Additional Skills or Experience
- Experience in market research
- Recruitment: knowledge of sample management and panel quality
- Survey programming
- Quality assurance
- Experience in project management and/or vendor management
- Prior experience supporting online communities or panels
If you share a relentless passion for results, we want to hear from you.
Interested candidates should submit their resume and cover letter with the subject line “Application: Research Operations Coordinator”.
Apply NowIf you share a relentless passion for results, we want to hear from you.
Interested candidates should submit their resume and cover letter with the subject line “Application: Research Operations Coordinator”.
Apply NowCompany Description
Finch Brands is a real-world brand consultancy. We exist to help brands win when it matters most. We do this by blending insight, intuition, and creativity to shape brand strategy and drive people to action. Finch Brands was founded in 1998 by executives instrumental in the ascent of IKEA and David’s Bridal. Their original vision was to create the firm they never could find when they were in our clients’ shoes – an end-to-end brand development and management powerhouse that seamlessly delivers breakthrough brand strategy and irrepressibly creative design.
Nothing right now that interests you?
Send us your stuff anyway! We’re always looking to meet great people.
Please submit your resume and cover letter.
If you share a relentless passion for results, we want to hear from you.
Interested candidates should submit their resume and cover letter with the subject line “Application: Research Operations Coordinator”.
Apply NowThe Research Operations Coordinator plays a key role in supporting the Community Insights Team by managing market research logistics and project coordination. This position is well-suited for those looking to get hands-on experience in market research, project management, and operational excellence.
As an integral junior team member, the coordinator will gain exposure to a wide range of real-world research projects across diverse industries, with opportunities to broaden their skills and take on greater responsibilities over time.
- Responding to and troubleshooting basic respondent inquiries and triage incoming issues
- Recruiting/scheduling for online qualitative interviews/focus groups
- Programming and leading quality assurance checks (QA) for research instruments and deliverables
- Managing respondents and data quality in our research platform
- Supporting account teams in driving logistics and management tied to kicking off new Finch communities when relevant
- 0-1 years of experience is required, but ideal candidate will come with some history of applied business skills (via internship and/or entry level role)
- Candidates will ideally have experience and interest in Business/Management, Operations, Communications, Project Management, or Market Research.
- Proficiency in Outlook and MS Excel- including data manipulation, formulas, lookups, and formatting.
- Organized & attentive to detail, with an eye for catching errors & mistakes
- Strong time management, with the ability to prioritize needs across multiple priorities at once
- Exceptional communication skills, with the ability to write clearly and concisely
- Process-oriented – motivated to create, refine, and follow repeatable systems to support research operations at scale
- Willingness to learn/manage new tools or platforms
- Customer service-oriented, leading with empathy and professionalism when engaging with internal team members and research respondents
- Experience in market research
- Recruitment: knowledge of sample management and panel quality
- Survey programming
- Quality assurance
- Experience in project management and/or vendor management
- Prior experience supporting online communities or panels
If you share a relentless passion for results, we want to hear from you.
Interested candidates should submit their resume and cover letter with the subject line “Application: Research Operations Coordinator”.
Apply NowCompany Description
Finch Brands is a real-world brand consultancy. We exist to help brands win when it matters most. We do this by blending insight, intuition, and creativity to shape brand strategy and drive people to action. Finch Brands was founded in 1998 by executives instrumental in the ascent of IKEA and David’s Bridal. Their original vision was to create the firm they never could find when they were in our clients’ shoes – an end-to-end brand development and management powerhouse that seamlessly delivers breakthrough brand strategy and irrepressibly creative design.
Nothing right now that interests you?
Send us your stuff anyway! We’re always looking to meet great people.
Please submit your resume and cover letter.